Auctionbytes-NewsFlash, Number 1787 - May 12, 2008 - ISSN 1539-5065
| Next Story
eBay's Feedback Changes Roll Out in Australia
By Ina Steiner
AuctionBytes.com
eBay is removing sellers' ability to leave anything but positive ratings for customers, and the changes are set to roll out in Australia on May 12. They will hit the UK site on May 15, and on other sites in the coming weeks.
While eBay says it is the only major ecommerce site on the Internet that allows shoppers to receive negative ratings and wants to make the site more buyer-friendly, it's also the only major ecommerce site that stays outside of the transaction, letting sellers collect payment and ship items. Sellers are concerned that eBay will be unable to prevent buyers from taking advantage of them under the new system, and the new feedback policy has led some sellers to boycott the site.
The coming weeks will tell whether sellers' fear of the new policy is justified, or whether eBay is correct in believing the policy will draw more buyers to the site.
The new policy is set to roll out on the US site on May 19.
http://www2.ebay.com/aw/au/200805081010192.html
Email this story to a friend. Next Story
Related Stories
eBay Providing Buyers with Proxy Bid Data - January 08, 2008, Issue #1700
eBay Changes Item-Number System - January 15, 2008, Issue #1705
Sellers Buzzing about eBay's 'Best Match' - January 22, 2008, Issue #1710
eBay Shakeup Signals More Changes to Come - January 24, 2008, Issue #1712
eBay to Announce Changes at Tuesday's eCommerce Forum - January 28, 2008, Issue #1714
eBay Makes 'Best Match' New Default for Search & Browse - January 29, 2008, Issue #1715
A Seller's Guide to eBay's January 2008 Announcements - February 03, 2008, Issue #208
AuctionBytes Interviews Incoming eBay CEO John Donahoe - February 03, 2008, Issue #208
Internet Merchant Association Speaks out on eBay Changes - February 04, 2008, Issue #1719
eBay Australia Makes 'Picture Show' Feature Free - February 06, 2008, Issue #1721
eBay Changes to Feedback and Fees Are Top Concerns According to AuctionBytes Survey - February 11, 2008, Issue #1724
eBay Lowers Insertion Fees for Media Category - February 11, 2008, Issue #1724
Survey: Sellers to Change Listing Behavior as Result of eBay Changes - February 12, 2008, Issue #1725
The Minority Report: Sellers Who Favor eBay Changes - February 13, 2008, Issue #1726
eBay Testing New View Item Page - February 19, 2008, Issue #1730
Update to eBay Testing New View Item Page - February 21, 2008, Issue #1732
eBay Responds to Concerns over View-Item Page Testing - February 27, 2008, Issue #1736
eBay Prods Sellers to Lower Shipping Charges - February 28, 2008, Issue #1737
eBay Rolls out Repeat Feedback Changes - February 29, 2008, Issue #1738
eBay Split Screen Coming to an Auction Site Near You! - February 29, 2008, Issue #1738
eBay Hires Blogger to Improve Communications - March 07, 2008, Issue #1743
eBay Tweaks Stores Search Exposure - March 13, 2008, Issue #1747
eBay Rolls Out New Checkout with Multi-Seller Payment - March 14, 2008, Issue #1748
eBay Expanded Seller Protection from PayPal Now Available - March 21, 2008, Issue #1752
eBay Announces Feedback Extortion Policy - March 21, 2008, Issue #1752
eBay Requires Specified Shipping, Factors It into Best Match - March 25, 2008, Issue #1754
eBay Restricts Digital Downloads to Classified-Ad Format - March 25, 2008, Issue #1754
eBay Delays Seller Dashboard in Canada, UK - March 31, 2008, Issue #1758
eBay Going 'Retail,' Expect More Change - April 03, 2008, Issue #1761
eBay Australia Bans All Payment Methods Except PayPal - April 10, 2008, Issue #1766
Is eBay Moving Toward a Free Listing Model? - April 22, 2008, Issue #1774
eBay Tells Sellers, Shape Up or Ship Out - April 24, 2008, Issue #1776
eBay's Lorrie Norrington Keynote Transcript - April 24, 2008, Issue #1776
eBay's Lorrie Norrington Keynote Transcript - April 24, 2008, Issue #1776
eBay UK Sellers Gobsmacked by New Policy Enforcement - April 30, 2008, Issue #1780
eBay Italy Eliminates Store Inventory Format - April 30, 2008, Issue #1780
eBay to Launch DSR Feedback on Half.com - May 08, 2008, Issue #1785
Hang Tight, More eBay Feedback Changes Coming - May 08, 2008, Issue #1785
New eBay Feedback Changes Scrutinized by Sellers - May 14, 2008, Issue #1789
eBay Rolls Out Feedback Changes on Dot Com Site - May 20, 2008, Issue #8
eBay Changes the Rules of the Game, Again - May 20, 2008, Issue #8
eBay Hosts Workshop on New International Visibility Feature - May 21, 2008, Issue #1794
Top Australian Seller NARU, Reacts to eBay Feedback Changes - May 22, 2008, Issue #1795
eBay Addresses Questions over New Feedback Changes - May 23, 2008, Issue #1796
eBay Rolls Out Seller Performance Dashboard - May 26, 2008, Issue #1797
eBay Rolls out New Search in UK - June 19, 2008, Issue #1815
eBay Moving to New Finding Platform - June 20, 2008, Issue #1816
eBay Rolling Out New View Item Page - June 21, 2008, Issue #1817
eBay Fee Changes and Recap of Other Changes - June 21, 2008, Issue #1817
eBay Separates Fine Jewelry from Fashion Jewelry - June 26, 2008, Issue #1821
eBay UK Runs Stores Search Test - June 30, 2008, Issue #1823
Discuss this story in our forums.
Sellers on eBay Australia may be feeling like guinea pigs these days. The site is going PayPal-only next month - assuming the policy can get past regulators - and this month's feedback changes are hitting Australia today, the first country to be impacted by the radical changes to the rating system announced in January. 
