AuctionBytes.com Online Payment Survey -
January 2006
1. What forms of payment do you accept in your
online auctions, store and retail website? (check all that apply for each column)
Online
auction listings
Storefront
listings
Your
own retail website listings
Check
302
112
75
Money Order
397
142
89
Postal Money Order
402
143
85
Credit Card
121
65
61
Bank-to-bank transfer
62
24
21
Wire transfer
49
20
16
PayPal
435
164
112
Other Online Payment Service
54
19
22
Not Applicable
2
36
40
Total
Respondents
487
(skipped this question)
4
2. Which of the following online payment
services do you offer in your online listings? (check all that apply)
Response Percent
Response Total
AuctionChex
0.4%
2
CacheCard Services
0%
0
CCAvenue eTransactions
0%
0
CCNow
0%
0
Certapay
0.9%
4
Ecount
0%
0
e-gold Ltd.
0%
0
GreenZap.com
0.2%
1
hyperWALLET
0.7%
3
iKobo Money Transfer
1.1%
5
Moneybookers.com
1.3%
6
MoneyMover.com
0.2%
1
MoneyZap by Western Union
0.2%
1
Nochex E-mail Money
1.1%
5
PayMate Australia
0.2%
1
PaymentOne
0.2%
1
PayPal
94.4%
422
Payso Micropayments
0.2%
1
Paystone Online Payment
0.4%
2
PaySwiss.com
0%
0
PPPay.com
0.4%
2
ProPay
2.9%
13
StormPay
1.8%
8
VirtualBankCard
0%
0
WorldPay
0.2%
1
YowCow
0%
0
Other (please specify)
7.6%
34
Total
Respondents
447
(skipped this question)
44
3. Do you have a credit card merchant account?
Response Percent
Response Total
yes
26.1%
126
no
73.9%
357
Total
Respondents
483
(skipped this question)
8
4. Did you accept BidPay in your online listings
before it closed on 12/31/05?
Response Percent
Response Total
Yes
52.1%
253
No
47.9%
233
Total
Respondents
486
(skipped this question)
5
5. Do you expect the closure of BidPay to hurt
your business? (check one)
Response Percent
Response Total
Will hurt my sales a lot
2.1%
10
Will hurt my sales slightly
11.3%
54
Will not affect my sales
61.2%
293
Will help my sales slightly
1%
5
Will help my sales a lot
0%
0
Not sure/Don't know
16.3%
78
Other (please specify)
8.1%
39
Total
Respondents
479
(skipped this question)
12
6. On average, what percentage of all of your
online transactions do each of the following payment services comprise? (Enter numbers
only, they must add up to 100.) For example, if 50 percent of customers generally pay with
a money order, enter the number 50 in the box next to "Money Order."
Response Total
Response Average
Cash
718
3.39
Check
3717
11.80
Money Order
3896
10.67
Postal Money Order
2086
8.09
Credit Card
2289
23.12
Bank-to-bank transfer
547
8.42
Wire transfer
167
2.83
PayPal
34731
78.76
Other
449
7.61
Total
Respondents
486
(skipped this question)
5
7. On a scale of 1 to 5, how happy are you with
the choice of online payment services currently on the market? (with 1 being very
dissatisfied and 5 being very satisified)
Response Percent
Response Total
1 (very dissatisfied)
17%
82
2
14.9%
72
3
21%
101
4
24.5%
118
5 (very satisfied)
22.6%
109
Total
Respondents
482
(skipped this question)
9
8. Of the payment services you use, what areas
need most improvement?
No
improvement needed
Some
improvement needed
Much
improvement needed
Not
sure/don't know
Response
Total
Customer service
21%
(95)
37%
(164)
33%
(148)
9%
(40)
447
Speed of payment
76%
(326)
18%
(77)
3%
(11)
3%
(15)
429
Fees
10%
(45)
35%
(161)
52%
(238)
3%
(15)
459
Privacy
48%
(205)
26%
(110)
8%
(32)
18%
(76)
423
Security
42%
(180)
30%
(131)
15%
(64)
13%
(58)
433
Total
Respondents
469
(skipped this question)
22
9. Please select the statement that best
represents your opinion about the current choice of online payment services.
Response Percent
Response Total
Need greater choice of payment services
49.1%
236
Need fewer choices of payment services
3.1%
15
I'm satisified with the number of payment
services available
38.5%
185
Other (please specify)
9.4%
45
Total
Respondents
481
(skipped this question)
10
10. In which categories do you sell online?
(check all that apply)
