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| AuctionBytes.com Online Payment Survey -
January 2006 |
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| 1. What forms of payment do you accept in your
online auctions, store and retail website? (check all that apply for each column) |
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Online
auction listings |
Storefront
listings |
Your
own retail website listings |
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| Check |
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302 |
112 |
75 |
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| Money Order |
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397 |
142 |
89 |
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| Postal Money Order |
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402 |
143 |
85 |
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| Credit Card |
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121 |
65 |
61 |
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| Bank-to-bank transfer |
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62 |
24 |
21 |
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| Wire transfer |
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49 |
20 |
16 |
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| PayPal |
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435 |
164 |
112 |
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| Other Online Payment Service |
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54 |
19 |
22 |
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| Not Applicable |
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2 |
36 |
40 |
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| Total
Respondents |
487 |
| (skipped this question) |
4 |
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| 2. Which of the following online payment
services do you offer in your online listings? (check all that apply) |
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Response Percent |
Response Total |
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AuctionChex |
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0.4% |
2 |
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CacheCard Services |
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0% |
0 |
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CCAvenue eTransactions |
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0% |
0 |
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CCNow |
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0% |
0 |
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Certapay |
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0.9% |
4 |
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Ecount |
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0% |
0 |
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e-gold Ltd. |
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0% |
0 |
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GreenZap.com |
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0.2% |
1 |
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hyperWALLET |
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0.7% |
3 |
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iKobo Money Transfer |
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1.1% |
5 |
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Moneybookers.com |
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1.3% |
6 |
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MoneyMover.com |
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0.2% |
1 |
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MoneyZap by Western Union |
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0.2% |
1 |
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Nochex E-mail Money |
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1.1% |
5 |
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PayMate Australia |
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0.2% |
1 |
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PaymentOne |
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0.2% |
1 |
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PayPal |
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94.4% |
422 |
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Payso Micropayments |
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0.2% |
1 |
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Paystone Online Payment |
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0.4% |
2 |
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PaySwiss.com |
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0% |
0 |
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PPPay.com |
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0.4% |
2 |
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ProPay |
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2.9% |
13 |
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StormPay |
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1.8% |
8 |
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VirtualBankCard |
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0% |
0 |
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WorldPay |
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0.2% |
1 |
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YowCow |
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0% |
0 |
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7.6% |
34 |
| Total
Respondents |
447 |
| (skipped this question) |
44 |
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| 3. Do you have a credit card merchant account? |
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Response Percent |
Response Total |
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26.1% |
126 |
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73.9% |
357 |
| Total
Respondents |
483 |
| (skipped this question) |
8 |
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| 4. Did you accept BidPay in your online listings
before it closed on 12/31/05? |
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Response Percent |
Response Total |
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52.1% |
253 |
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47.9% |
233 |
| Total
Respondents |
486 |
| (skipped this question) |
5 |
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| 5. Do you expect the closure of BidPay to hurt
your business? (check one) |
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Response Percent |
Response Total |
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2.1% |
10 |
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Will hurt my sales slightly |
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11.3% |
54 |
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61.2% |
293 |
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Will help my sales slightly |
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1% |
5 |
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0% |
0 |
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16.3% |
78 |
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8.1% |
39 |
| Total
Respondents |
479 |
| (skipped this question) |
12 |
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| 6. On average, what percentage of all of your
online transactions do each of the following payment services comprise? (Enter numbers
only, they must add up to 100.) For example, if 50 percent of customers generally pay with
a money order, enter the number 50 in the box next to "Money Order." |
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Response Total |
Response Average |
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718 |
3.39 |
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3717 |
11.80 |
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3896 |
10.67 |
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2086 |
8.09 |
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2289 |
23.12 |
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547 |
8.42 |
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167 |
2.83 |
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34731 |
78.76 |
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449 |
7.61 |
| Total
Respondents |
486 |
| (skipped this question) |
5 |
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| 7. On a scale of 1 to 5, how happy are you with
the choice of online payment services currently on the market? (with 1 being very
dissatisfied and 5 being very satisified) |
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Response Percent |
Response Total |
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17% |
82 |
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14.9% |
72 |
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21% |
101 |
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24.5% |
118 |
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22.6% |
109 |
| Total
Respondents |
482 |
| (skipped this question) |
9 |
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| 8. Of the payment services you use, what areas
need most improvement? |
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No
improvement needed |
Some
improvement needed |
Much
improvement needed |
Not
sure/don't know |
Response
Total |
| Customer service |
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21%
(95) |
37%
(164) |
33%
(148) |
9%
(40) |
447 |
| Speed of payment |
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76%
(326) |
18%
(77) |
3%
(11) |
3%
(15) |
429 |
| Fees |
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10%
(45) |
35%
(161) |
52%
(238) |
3%
(15) |
459 |
| Privacy |
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48%
(205) |
26%
(110) |
8%
(32) |
18%
(76) |
423 |
| Security |
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42%
(180) |
30%
(131) |
15%
(64) |
13%
(58) |
433 |
| Total
Respondents |
469 |
| (skipped this question) |
22 |
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| 9. Please select the statement that best
represents your opinion about the current choice of online payment services. |
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Response Percent |
Response Total |
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Need greater choice of payment services |
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49.1% |
236 |
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Need fewer choices of payment services |
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3.1% |
15 |
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I'm satisified with the number of payment
services available |
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38.5% |
185 |
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9.4% |
45 |
| Total
Respondents |
481 |
| (skipped this question) |
10 |
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| 10. In which categories do you sell online?
(check all that apply) |
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Response Percent |
Response Total |
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Antiques |
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42.2% |
205 |
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Art |
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19.1% |
93 |
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Baby |
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8% |
39 |
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Boats |
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1.9% |
9 |
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Books |
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51.4% |
250 |
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Business & Industrial |
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11.7% |
57 |
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Cameras & Photo |
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17.5% |
85 |
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Cars, Parts & Vehicles |
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10.1% |
49 |
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Cell Phones |
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5.8% |
28 |
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